Welcome to the Cognitia European Institute of Digital Skills (EIDS).
This Refund Policy outlines the conditions under which refunds may be issued for courses and services purchased through our website.
Digital Products
All courses offered by the Cognitia European Institute of Digital Skills are digital products.
Once access to a course has been granted, the product is considered delivered.
Refunds
Due to the digital nature of our courses, refunds may not be provided once access to the course has been granted, unless explicitly stated otherwise.
Refunds may be considered only in the following cases:
- Technical issues that prevent access to the course and cannot be resolved
- Duplicate payments made by mistake
- Other exceptional situations reviewed on a case-by-case basis
Each request will be evaluated individually.
Access Issues
If you experience problems accessing your course, you should contact us first. We will make reasonable efforts to resolve any technical issues before considering a refund.
Course Expectations
We do not guarantee specific results, job placement, or income outcomes from completing any course. Refunds will not be issued based on personal expectations or outcomes.
Payment Disputes
If a payment dispute or chargeback is initiated without contacting us first, we reserve the right to suspend or terminate access to all services.
Changes to Policy
We reserve the right to update or modify this Refund Policy at any time.
By purchasing a course, you agree to this Refund Policy.
Contact
If you have any questions or wish to request a refund, please contact us through the website.